Details
All single copy (non-OLP) registered Dragon NaturallySpeaking Preferred,
Professional, Medical and Legal
version 9 customers can download the Windows Vista update at no charge.
All previous versions of DNS will not support Windows Vista and will require
a paid upgrade to the current version.
Please contact us at 650-747-0275 or dragon@1stvoice.com to order your
upgrade.
Note that if a new customer purchases version 9 of Dragon NaturallySpeaking
and it is not a Vista ready
CD, they will need to download the update.
Current customers who would like to update to a Vista compatible version
of Dragon NaturallySpeaking
9, will need to have their software registered with Nuance before they
may download the update. They
may register their software at anytime at http://register.scansoft.com/.
Customers that would prefer to install the update with a physical CD may
order one for $9.95 by
contacting: 800-654-1187.
Download Procedure:
Customer goes to: http://www.nuance.com/vista
Customer selects the DNS 9 product they are currently using.
Customer can view the information on the download process, product download
sizes and
replacement CD ordering.
Customer enters their information and their registered serial number.
In order to install the Vista Update download, a current serial number
is required. Customers
may locate their serial number by going to:
C:\ProgramFiles\Nuance\NaturallySpeaking\Program for Version 9, next open
the ereg.ini and
at the bottom of this file go to: Ser_Num=XXXXX-XXX-XXXX-XXXX-XX.
The system verifies that the serial number is registered.
If the product is not registered, the system informs them that they need
to register their
software. A link will be displayed redirecting them to register their product.
An email confirmation is sent to the customer with the download link, installation
directions and
policies.
Installation Procedure:
Vista update will install over Dragon NaturallySpeaking 9, there will be
no need to uninstall DNS 9.
The serial number will stay the same after updating to Windows Vista.
If installation of additional copies is attempted, it will be prevented
by the activation server.
OLP Vista Updates:
Partners who have DNS 9 license customers that are requiring a Vista Update
CD should contact Julie
Blauvelt (julie.blauvelt@nuance.com) with the serial number, customer name,
address and phone number
to ensure that a CD will be shipped out. Nuance will then send the appropriate
number of CD's to the
Partner so that they can be distributed to their customers. These CD’s
will only ship out once a week.
Nuance is ensuring that the update to Microsoft Vista is a quick and easy
process. If you should have any
questions, please let us know by sending an email to: partneradmin@nuance.com
, with VISTA in the
subject line.
-Nuance Channel Team
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